How can I return/exchange my order?

We really hope that your Levi’s® purchase will meet your expectations, but we’re also happy to accept returns and exchanges. To provide the best possible customer service we have even extended our returns period for to 90 days. Any returns and exchanges that you send to us are free of charge when following this procedure:

In every parcel, you’ll receive a Returns delivery note with instructions to enable you to return or exchange using a prepaid shipping label.

  • Please read the return instructions and fill in the Returns delivery note with the correct information.
  • Carefully place your items plus the Returns delivery note in the original reusable shipping bag, box or another packaging of your choice.
  • Affix your prepaid shipping label included with your order to the outside of the package. Please note that the return label clearly indicates which parcel carrier you’ll need to use. You can then ship your package back to us by dropping it off at assigned carrier’s nearest drop-off point. To find the closest drop-off point to your location, please check the parcel carrier’s website.
Items purchased on can also be returned at a Levi’s® store (excludes outlets). You can choose to receive your refund back to your original form of payment which should appear on your bank or credit card statement within 3-5 working days. The refund processing times are dictated by the issuing bank and are outside of our control. If you should have any queries about processing times please contact your bank for more information.
If you would like to swap an item or purchase something else in-store, you can choose to receive your refund as a store e-gift card* for immediate use. Use the Store Finder to find your nearest Levi’s location.
*Note: e-gift card is eligible for use in any amount, in any Levi’s® store (excludes outlets), and does not have an expiry date.
Here the list of stores where you can return your online order:
Levi's® Aachen Aquis Plaza
Levi's® Augsburg City Galerie
Levi's® Bayreuth Rotmain Center
Levi's® Berlin Alexa
Levi's® Berlin Boulevard
Levi's® Berlin Kurfürstendamm
Levi's® Berlin Mall of Berlin
Levi's® Berlin Memhardstrasse
Levi's® Bielefeld Bahnhofstrasse
Levi's® Bochum Ruhr Park
Levi's® Braunschweig Schlossarkaden
Levi's® Bremen Weserpark
Levi's® Dortmund Thier-Galerie
Levi's® Dortmund Westenhellweg
Levi's® Dresden AMG
Levi's® Dresden Elbepark
Levi's® Dresden Prager Strasse
Levi's® Düsseldorf Mittelstrasse
Levi's® Düsseldorf Schadowstrasse
Levi's® Erfurt Anger
Levi's® Essen Limbecker Platz
Levi's® Frankfurt MyZeil
Levi's® Freiburg Kaiser Joseph Strasse
Levi's® Hamburg AEZ
Levi's® Hamburg EKZ
Levi's® Hamburg Europa Passage
Levi's® Hamburg Schleusenbrücke
Levi's® Hamburg Spitalerstrasse
Levi's® Hannover EAG
Levi's® Heidelberg
Levi's® Karlsruhe Ettlinger Tor
Levi's® Köln Ehrenstrasse
Levi's® Köln Rhein Center
Levi's® Köln Schildergasse
Levi's® Konstanz Lago
Levi's® Leipzig Grimmaische Strasse
Levi's® Leipzig Nova Eventis
Levi's® Magdeburg Allee Center
Levi's® Mainz Am Brand
Levi's® Mönchengladbach Minto
Levi's® München Neuhauser Strasse
Levi's® München Pasing Arcaden
Levi's® München Sendlinger Strasse
Levi's® Münster Arkaden
Levi's® Nürnberg Breite Gasse
Levi's® Oberhausen Centro
Levi's® Passau Stadtgalerie
Levi's® Potsdam Stern Center
Levi's® Saarbrücken Bahnhofstrasse
Levi's® Schwerin Schlosspark
Levi's® Siegen City Galerie
Levi's® Sindelfingen Breuningerland
Levi's® Singen Cano
Levi's® Stuttgart Königstrasse
Levi's® Stuttgart Milaneo
Levi's® Trier Grabenstrasse
Levi's® Viernheim RNZ
Levi's® Weiterstadt Loop
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