I have asked for an exchange. Why am I being refunded?

On receipt of your returned item with a request for exchange, our warehouse will check if we have the requested item in stock.

If the requested size is not available for exchange, we will automatically refund the original method of payment. We can only make exchanges in the same model or colour, and we are unable to exchange the item for another model or colour.

 

Please note, that the item cannot be exchanged twice, if this is something you requested you will automatically be refunded.

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