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- The carrier informs that my order is returned to sender, what can I do best?
- I don´t see any updates in the tracking, what can I do?
- Can I change the delivery address of my order?
- How can I return/exchange my Levi.com order?
- Where is my return/exchange?
- I have a complaint about a product, what should I do?
My order
My order
- Can I cancel my order?
- How come I did not receive an order confirmation?
- Why was my order (or part of it) cancelled without my consent?
- What should I do if I have received a damaged item?
- I received an incomplete order, what should I do?
- I received a wrong/different item, what should I do?
Delivery
Where´s my order?
- The carrier informs that my order is returned to sender, what can I do best?
- I don´t see any updates in the tracking, what can I do?
- Why is my order delayed?
- What should I do if the carrier informs about a transport incidince?
- The carrier informs my package is delivered but I did not receive it, what can I do best?
- I received the order of someone else, what should I do?
Shipment
Payment
Returns & Exchanges
Return
- How can I return/exchange my Levi.com order?
- Where is my return/exchange?
- Can I return underwear?
- I misplaced my prepaid return shipping label or returns delivery note. Can I still make a return?
- I cut out the label/tag, can I still return or exchange my item?
- Can I return my Levi’s® store purchase to Levi.com?
Refund
Product
Quality / Availability / Information
- I have a complaint about a product, what should I do?
- How can I order an item which is out of stock?
- Can I get help with choosing the right size and/or style?
- What is a PC9?
- Information on Sustainability Initiatives
- Which Jeans are most similar to the 504?
Wash clothing
Materials
- How can I fix some elements of my Levi’s® ?
- Where can I find more information about the material of my item?
- What is Raw Denim?
- What's the difference between Raw and Selvedge Denim?
- How should Raw Denim fit?
- How to shrink raw denim jeans
Promotion & promo codes
Promotions & promo codes
- Newsletter Subscription
- My promo code is not working, what should I do?
- How do I redeem a promo code?
- I do not see the promotion applied at the check out, what can I do best?
- I subscribed for the newsletter but did not receive a promo code, when will I receive it?
- My employee discount is not applied, what can I do best?