The pickup parcelshop will only release the parcel to someone with the same surname. They will be required to show the DPD pickup pass or Collect+ collection code and their own photo ID.
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Articles in this section
- Why is my order delayed?
- When will my order start processing?
- What if I want to return an item I have collected from a collection point?
- Can someone else collect my order on my behalf?
- What should I do if I misplace my collection code from CollectPlus?
- What do I need to bring with me when collecting my parcel?
- Why is my local collection point not available for my order?
- Delivery to a pick-up point
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