Delivery
Where´s my order?
- The carrier informs that my order is returned to sender, what can I do best?
- I don´t see any updates in the tracking, what can I do?
- Why is my order delayed?
- What should I do if the carrier informs about a transport incidince?
- The carrier informs my package is delivered but I did not receive it, what can I do best?
- I received the order of someone else, what should I do?
Shipment
- Can I change the delivery address of my order?
- Delivery to collection points
- Do you deliver all over France?
- PayPal orders
- Orders shipped in different parcels
- How long is the delivery time?
Pick-up in Store
- What is the Pick-up in Store service?
- How does the Pick-up in Store service work?
- How long do I have to pick up my order? What happens if I do not pick up my order?
- What do I need to bring to pick up my order?
- Can someone else pick up my order for me?
- Is there a fee for using the Pick-up in Store service?