How can I return/exchange my order?

We really hope that your Levi’s® purchase will meet your expectations, but we’re also happy to accept returns and exchanges. To provide the best possible customer service we have even extended our returns period for to 90 days. Any returns and exchanges that you send to us are free of charge when following either of the 2 options listed below:

Option 1: Return or exchange by Prepaid Shipping Label included in your parcel:

In every parcel, you’ll receive a Returns delivery note with instructions to enable you to return or exchange using a prepaid shipping label.

  • Please read the return instructions and fill in the Returns delivery note with the correct information.
  • Carefully place your items plus the Returns delivery note in the original reusable shipping bag, box or another packaging of your choice.
  • Affix your prepaid shipping label included with your order to the outside of the package. Please note that the return label clearly indicates which parcel carrier you’ll need to use. You can then ship your package back to us by dropping it off at assigned carrier’s nearest drop-off point. To find the closest drop-off point to your location, please check the parcel carrier’s website.

Option 2: Create your own shipping label

If by chance you misplace your original shipping label included in your parcel, you will be able to generate a new label by clicking one of the following -

To return with Collect Plus click here


To return with DPD click here

Please note that it is only possible to create one label per order. If you should decide to make an additional return at a later time, please contact our customer service department for assistance.

Return in Store

Items purchased on can also be returned at a Levi’s® store (excludes outlets). You can choose to receive your refund back to your original form of payment which should appear on your bank or credit card statement within 3-5 working days. The refund processing times are dictated by the issuing bank and are outside of our control. If you should have any queries about processing times please contact your bank for more information.

If you would like to swap an item or purchase something else in-store, you can choose to receive your refund as a store e-gift card* for immediate use. Use the Store Finder to find your nearest Levi’s location.

*Note: e-gift card is eligible for use in any amount, in any Levi’s® store (excludes outlets), and does not have an expiry date.


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