What if I want to exchange my item?

In the event that you prefer another size, you can request to exchange the item in the same way as you would, when making a regular return. On the Returns delivery note received in your parcel, please record Reason code #9 (Exchange) and fill in your preferred size.

Then you can just continue with the same instructions for a regular return using your Prepaid Return Shipping label or printed Return shipping label.

As soon as our warehouse receives your returned item with request for exchange, they will immediately check if we have the requested item in stock. You will then receive a confirmation of successful exchange and estimated date of arrival. Exchange shipments back to you will be sent with the same carrier and service as the original shipment.

In the event that your preferred size is not available, we will refund your original payment method.

In the event that you would like to exchange your item for another model or colour, you will be required to return the item and place a new order.

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