Once we have received your parcel from the carrier and it arrives at our Distribution Center, your refund should appear on your bank or credit card statement within 3-5 working days. Your refund will be issued to the original payment. The refund processing times are dictated by the issuing bank and are outside of our control. If you should have any queries about processing times please contact your bank for more information. Please note that our return and exchanges are currently taking up to 10 working days to process due to current circumstances.