Data privacy and security
Suspicious or fraudulent activities
Website
Levi's Red Tab™
- How do I create a Levi.com account?
- Why should I become a Levi's® Red Tab™ member?
- How can I earn and use my Red Tab™ coins?
- Do my Red Tab™ coins expire?
- I can’t see or use my Red Tab™ coins. How come?
- Can I combine my loyalty rewards with other promotions or discounts?
Stores
Data privacy and security
Promotions & promo codes
- Levi’s® Red Tab™ Referral Offer
- Newsletter Subscription
- My promo code is not working, what should I do?
- How do I redeem a promo code?
- I do not see the promotion applied at the check out, what can I do best?
- I subscribed for the newsletter but did not receive a promo code, when will I receive it?
Payment
- What is a pre-authorization charge?
- How long can a pre-authorization charge hold?
- I get an error during the payment process, what should I do?
- What kind of payment can I use?
- Is my payment information secure?
- How can I request an invoice of my order?
My order
- Can I cancel my order?
- Why is there no invoice included in my order?
- How come I did not receive an order confirmation?
- Why was my order (or part of it) cancelled without my consent?
- What should I do if I have received a damaged item?
- I received an incomplete order, what should I do?
Where´s my order?
- The carrier informs that my order is returned to sender, what can I do best?
- I don´t see any updates in the tracking, what can I do?
- Why is my order delayed?
- What should I do if the carrier informs about a transport incidince?
- The carrier informs my package is delivered but I did not receive it, what can I do best?
- I received the order of someone else, what should I do?
Return
- How can I return/exchange my Levi.com order?
- Can I return/exchange my levi.com order at a Levi’s® store?
- Fair use of our Free Return Policy for RED TAB members
- Can I return my Levi’s® store purchase to Levi.com?
- Where is my return/exchange?
- Right of Withdrawal
CONTACT
Quality / Availability / Information
- I have a complaint about a product, what should I do?
- Tolerance Discrepancy
- Levi’s Blank Tab
- How can I order an item which is out of stock?
- Can I get help with choosing the right size and/or style?
- What is a PC9?
Shipment
- Can I change the delivery address of my order?
- Delivery to collection points
- Do you deliver all over Italy?
- PayPal orders
- Orders shipped in different parcels
- How long is the delivery time?
Refund
Pick-up in Store
- What is the Pick-up in Store service?
- How does the Pick-up in Store service work?
- How long do I have to pick up my order? What happens if I do not pick up my order?
- What do I need to bring to pick up my order?
- Can someone else pick up my order for me?
- Is there a fee for using the Pick-up in Store service?
Wash clothing
Materials
- How can I fix some elements of my Levi’s® ?
- Where can I find more information about the material of my item?
- What is Raw Denim?
- What's the difference between Raw and Selvedge Denim?
- How should Raw Denim fit?
- How to shrink raw denim jeans