Yes, you can cancel your order, if we have not processed it. To make the buying process on our web site as efficient as possible, we aim to process your order within one hour after you placed it.
How to cancel my order?
OPTION 1: FROM YOUR ORDER CONFIRMATION EMAIL
After placing your order, you will receive an order confirmation email. Click the "Check Status" button in the email to access your order details on our website and then follow the below steps:
- Enter your order number and the email address associated with your order.
- Select "Cancel Order" in the upper-left corner of the page.
- Check the page for confirmation that your order has been successfully cancelled.
OPTION 2: IN YOUR LEVI´S ACCOUNT
- Log in to your Levi´s account at levi.com;
- Go to your "Order History";
- Select "Cancel Order";
- In your order history you will see it when the order is cancelled correctly.
When will I receive my refund?
We charge you for the order when it is shipped.
Did you pay with a card? The first payment you see in your account is a pre-authorization. It will be returned to you in a few business days.
Did you pay with Paypal? The refund is processed automatically by PayPayl. PayPal refunds can take between 10 and 15 working days.
I can no longer cancel my order, what should I do now?
If your order is already processed, it is not possible to cancel your order. However, do not worry! When you have received your order, you can easily return it with the return label which is inside the package. Returning your order is free of charge. Also, the shipping costs will be refunded when you return the complete order.
Please click here for more information on how to return.