In the carrier's web you can check the status of your return/exchange with the tracking code which you received when dropping off the parcel. You will receive a confirmation by email when the refund is processed or when the replacement has been shipped.
Please note that once your return/exchange package has been delivered to Correos for return, it may take up to 10 working days for it to be processed and for the refund to appear in your bank account or for you to receive your exchanged item(s).
Unfortunately, we are presently encountering delays in the processing of refunds, which may impact the overall timeline. We sincerely appreciate your understanding and patience.
Should you have been awaiting your refund for more than 15 days, please get in touch with one of our team members via phone or chat for assistance.