COVID-19 Updates

COVID-19

• Current delays
• Temporarily closed stores
• Store closure information

Returns & Exchanges

Returns & Exchange

• How can I return/exchange my Levi.com order?
• Are returns free of charge?
• Will my Standard shipping fee be refunded if I make a return?
• I have asked for an exchange. Why am I being refunded?
• Do I have to pay the difference in price when I exchange?
• What if I want to exchange my item?

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Shipping

Shipping

• Why is my order delayed?
• When will my order start processing?
• What if I want to return an item I have collected from a collection point?
• Can someone else collect my order on my behalf?
• What should I do if I misplace my collection code from CollectPlus?
• What do I need to bring with me when collecting my parcel?

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Your Order

Your order

• ORDER INFORMATION
• Why was my order cancelled?
• Can I cancel my order?
• Why can’t I add an item to my shopping cart?

Product & Stock

Product & Stock

• How should I clean or care for my Levi’s® garments?
• Levi´s label
• In store Ordering System
• Find in Store
• Product & Stock
• How do I know that my Levi’s® jeans are the legitimate real deal?

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Payment

Payment

• Test homepage
• What kind of payment can I use?
• Is my payment information secure?
• Gift Cards
• How do I redeem a promo code?

Privacy & Security

Privacy & Security

• How do I contact Levi’s with a data privacy or security question?
• How does Levi.com provide me with a secure shopping environment?
• How does Levi.com use cookies?
• What is Levi.com’s privacy policy?

Your Account

Your account

• I have forgotten my password – what should I do?
• How do I create a Levi.com account?
• How do I make changes to my account info?
• How do I unsubscribe from marketing e-mails?

Levi's 247

Levi's 247

• What are the advantages of having a Levi’s account?

Customized Products

Customized products

• Can I return my custom order?
• Can I modify or cancel my custom order?
• When will I receive my customized product?
• How do I customize a product online? Which products are customizable?