We are sorry you received a refund of a wrong amount. To help you as quick as possible we would like to check the following with you.
- Please note that the refund will be credited from Adyen and not Levi´s as this is our financial institution.
- Shipping costs are only refunded when you return the complete order.
- Did you return the parcel in one box or several boxes? When the order is returned in several boxes the refund will be transferred in separate parts.
- Please note that the return cost of €2.50 will be deducted from your refund in case the purchased was made by a non-member.
In case the refunded amount is incorrect. Please contact us with the following information:
- Your full name
- The email address you placed the order with
- A screenshot of the refund received on your bank account
Thank you in advance and we apologise for any inconvenience caused.