My promo code is not working, what should I do?

We are sorry your promo code is not working. To solve this as quick as possible we kindly ask you to first check the following.

  • A promo code cannot be used in combination with other promotions;
  • A promo code cannot be used together with Coins;
  • You will be able to redeem one promotion code per visit;
  • Please note that it isn’t possible to apply a promotion code after you’ve submitted your order.

All the above okay? Then please follow this procedure:
Once you have selected your items, please proceed to ‘My bag’ to start the checkout process. Once you are at the checkout, you’ll see a field which says, ‘type in your promo code’. Enter the code exactly as it appears (please note that codes are case-sensitive), then click on the arrow to the right.

Still can´t apply your promo code? Please contact us and our customer support will help you the best they can!

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