We are committed to offering free returns to all our valued RED TAB members as part of a convenient and worry-free shopping experience.
To maintain this benefit for everyone, we monitor return activity to ensure it aligns with fair use expectations. Customers whose return patterns significantly exceed typical behavior — based on factors such as return frequency, order quantity, and order value — may be blocked from future online purchases on Levi.com. However, in such cases, shopping at our physical retail stores will remain available.
This assessment is guided by an objective formula that compares individual shopping behavior with the average Levi customer’s activity. We do not disclose the detailed criteria, thresholds, or internal methods used to decide when or why online purchasing may be blocked, and we will not proactively notify affected customers about these limitations. Please note that blocking online purchases does not automatically affect your subscription to our marketing communications.
If you continue receiving our marketing emails but wish to unsubscribe, you can do so by using the unsubscribe link in those emails or by adjusting your preferences in your account settings on the website.
Please do not contact our customer service team about any restrictions related to this policy, as they are unable to review, change, or remove them.