I have a complaint about a product, what should I do?

We are very sorry that you are not happy with one of our products as it’s to our upmost importance that our products will meet and exceed your expectations. We want to help you as good as we can, check out the options below to find out what to do.

OPTION 1: Unused item bought in our web shop levi.com

Did you receive a damaged item? Please click here for more information.

OPTION 2: Used item bought in our web shop levi.com or in a store

If you bought the item in a store, you have the option to go to a Levi’s® store in the same country, the staff will help you. You can find all participating stores here. If you bought the item at levi.com or prefer not to go to a store, we kindly ask you to contact us with the following information:

  • Full name
  • Order number
  • A picture of the item in full, as well as a detailed picture of the defect
  • A picture of the care label, with the PC9 code visible

Our customer support will contact you as quickly as possible.

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