Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you or a third party named by you, who is not the carrier, have taken physical possession of the last goods. However, this right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
How to exercise your right of withdrawal?
To exercise the right of withdrawal, you must inform us, [LEVI STRAUSS GERMANY GMBH, LUDWIGSTRASSE 180 A, 63067 Offenbach, Germany] or LEVI STRAUSS & CO. EUROPE BV, Square du Bastion 1A,1050 Ixelles, Belgium, e-mail ECustomerService@levi.com, phone number 00800 53847 501, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back).
- To: Arvato SCS SE, Marler Str. 181,46282 Dorsten, Germany, E-Mail: ECustomerService@levi.com
- I/We (*) hereby give notice that I/We withdraw from my/our contract of sale of the following goods (*)/the provision of the following services(*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate