I have paid my returned order with a promo code, how do I get refunded?

A refund is always issued in the original payment method. If you paid your order (partly) with a promo code, and you returned your order, you will receive the refund in the form of a new promo code. Please contact us with the following information and our customer support will create a new promo code for you:

  • Full name
  • Order number
  • Email address
  • Item(s) name(s) you returned including the number of items

Thank you for your cooperation!

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