If your Levi's® gift card isn't applying at checkout, one of the following may be causing the issue:
- Extra spaces or formatting issues: If you copied and pasted the code, make sure there are no extra spaces before or after the gift card number or PIN
- Incorrect PIN entered: Double-check that the PIN is entered exactly as shown on your physical card or in the gift card email
- Gift card wasn't activated: If the gift card was purchased in a Levi's® store, it must be activated at the till at the time of purchase. If activation didn't go through, the card won't work online
- Insufficient balance: Make sure your gift card has enough funds to cover part or all of your order. If not, you'll need to add another payment method
If you've checked all of the above and your gift card still isn't working, contact Customer Support with your proof of purchase and gift card details so we can help troubleshoot.