What should I do if the carrier informs about a transport incidince?

Oh no, waiting for your parcel but then a transport incidence happens. We understand this is very disappointing. We advise you to check the following:

  1. Does it say in the tracking that the order has been returned to sender? Click here for more information about this transport incidence.
  2. Not clear what happened? The quickest solution is to contact the carrier yourself via the app.
  3. Are you stuck? Don't worry, contact us and we will help you.
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