The carrier informs my package is delivered but I did not receive it, what can I do best?

Waiting for your parcel to arrive but can´t find it? We understand how annoying this feeling must be. The quickest solution is to contact the carrier directly.  We advise you to contact the carrier. Please use the tracking code which your received by email. The carrier will contact the driver and check where your package has been delivered. Meanwhile, it makes sense to check with the neighbours if they have received your parcel.  Can´t find your parcel and the carrier can´t help you? Please fill in the declaration of non-receipt of goods attached and contact us.
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