In the app of DPD you can check the status of your return/exchange with the tracking code which you received when dropping off the parcel. You will receive a confirmation by email when the refund is processed or when the replacement has been shipped.
Please be aware that when your return/exchange parcel has been delivered to the warehouse, it can take up to 10 working days before the return/exchange is processed and the refund is visible in your bank account or you have received your exchanged item(s).
Unfortunately, we are presently encountering delays in the processing of refunds, which may impact the overall timeline. We sincerely appreciate your understanding and patience.
Should you have been awaiting your refund for more than 15 days, please get in touch with one of our team members via phone or chat for assistance.